Q) How can I get in touch with ibarber.com if I have any queries or concerns?
A) You can contact us via email at info@ibarber.com during our business hours, which are Monday through Friday from 9AM to 5PM, if you have any questions.
Q) What could be the reason for my credit card being declined?
A) At ibarber.com, the card owner must enter the correct billing address during the checkout process. If the address is formatted differently or not entered correctly, the payment may be declined. If this issue persists, please reach out to us for assistance.
Q) How do I take advantage of Free Shipping?
A) For orders with a total value of $100 and above, we offer free shipping. However, some heavy products may not be eligible for free shipping.
It's important to note that Free Shipping is only available for physical addresses within the continental U.S., excluding post office boxes, HI, AK, VI, PR, APO/FPO addresses, and outside the U.S.
Q) Which products qualify for free shipping?
A) To take advantage of Free Standard Shipping, make sure the products you want to order are noted as "Free Shipping." Please note that shipping charges will apply to all other products. Your order must only contain Free Shipping Eligible Products to qualify for Free Shipping. Adding Non-Free Shipping Products may result in additional shipping charges.
It's important to note that Free Shipping is only available for physical addresses within the continental U.S., excluding post office boxes, HI, AK, VI, PR, APO/FPO addresses, and outside the U.S.
Q) How long does it take for delivery?
A) Typically, orders placed before 12:00 pm ET will be shipped within 1-2 business days. Our shipping process follows a first-come-first-serve basis. However, there may be instances where we receive a significant volume of orders in a short period of time. In such cases, it may take longer to ship your package, but we will strive to send it out as soon as possible.
Q) What are the accepted payment methods?
A) We accept payment methods such as Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay.
Q) Can I trust that my credit card information is safe when making a purchase?
A) All credit card transactions are securely processed through payment gateways with advanced security measures in place.
Q) Are the products you offer brand new and authentic?
A) We guarantee that all our products are brand new and genuine, and come in their original packaging.
Q) What should I do if I haven't received my item (lost package)?
A) 1. Make sure your shipping address is correct.
2. Check around accessible areas like doors, mailboxes, or garages.
3. If you haven't received your package within 3 business days after the carrier has marked it as delivered, please contact us.
4. Contact the carrier (USPS, UPS) and use your tracking number to start a claim.Please note that carriers may mistakenly scan packages as "Delivered" even if they are still in transit. This can be frustrating, but it's possible that your package will arrive within 3 days of the incorrect scan.
Q) How can I arrange for the re-shipment of my package that was returned to the sender by the carrier due to my absence, inability to sign for the package, or an insufficient address?
A) If the package is shipped through USPS, UPS and a signature is required but not obtained, the USPS, UPS will usually inform you once your package has been delivered. If the package is returned to us due to an unsuccessful delivery attempt, we will not be responsible for any re-shipping fees should you request the package to be resent.
ibarber.com cannot be held responsible for any shipment that is not delivered due to a lost package or if a signature is required but not obtained. Customers are advised to track their packages and ensure signature requirements are met. Customers may schedule delivery times with the carrier at their own expense. By placing an order on ibarber.com, customers agree to these terms and forfeit the right to dispute any delayed, lost, stolen, or non-deliverable shipment due to natural causes or delivery issues unless ibarber.com is at fault. However, ibarber.com will assist customers in resolving any missing package cases to the best of their ability.